Services
Application Management
Businesses today rely on enterprise applications for manufacturing, financials, supply chain management, human resources, and customer relationship management - virtually every vital function within a business. As reliance on these applications continues to grow, performance and availability become paramount.
Recent surveys of IT spending indicate that organizations spend up to 70% of their IT budget to keep the existing applications running. WITS Solutions can off-load many of the on-going support and maintenance functions of these technologies to our experienced, globally based team. WITS Solutions Application Management with support from our offshore development center provides solutions to our clients in a very cost effective manner.
Due to complex and disparate IT infrastructures that have been built, organizations must invest in resources to streamline data flow, manage versions, scale and port applications while planning and managing new releases.
Support Model
WITS Solutions’s application management is implemented through below models.
On-going Support
Day-to-day production support, and issue resolution
Change Requests
We have a defined change request management process that helps you prioritize, manage, and track change requests from your business users.
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Assistance with testing and migrating your systems to newer platforms (e.g., operating system, web server, application server, database)
All of these are tied to mutually agreed SLAs. WITS Solutions is a flexible organization and can tailor the engagement model to suit customer’s specific needs. Our offshore transition methodologies speeds up knowledge transfer and ensures benefits of sending applications for offshore development.
24x7 Support
WITS Solutions Inc global presence will help clients IT teams with their abilities to satisfy internal and external customers 24 hours a day and seven days a week.
WITS Solutions application experts and problem solvers are available 24x7 to solve the critical application errors and run applications smoothly.
WITS Solutions has a well-defined application maintenance process that allows effective capture, reporting, tracking, and resolution of maintenance requests. We employ web-enabled collaboration tools that provide 24x7 visibility on the status of your requests. We also govern activities using a competitive SLA framework that includes request, incident reporting , and response management.
Maintenance Process
WITS Solutions’s application management process consists of three phases
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Preparation and planning
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Knowledge transfer
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Steady state
All the three phases emphasize on production support, performance management, change management and continuous enhancements. From the beginning of an engagement, we ensure that the mutually agreed performance levels in terms of price, quality, productivity and services are achieved.